Group Bookings Coordinator (Hospitality | Remote | Philippines)

Join a fast-growing global hospitality team!

We’re hiring a Group Bookings Coordinator to manage inbound group reservations for a multi-site UK-based hotel group. This role is perfect for someone who thrives in a customer-facing environment, enjoys coordinating complex bookings, and takes pride in delivering seamless guest experiences.

If you’re a strong communicator, highly organized, and love turning enquiries into confirmed bookings, this is your opportunity to be part of a global hospitality operation while working remotely from the Philippines. You’ll collaborate with hotel teams, manage multiple properties, and play a key role in driving customer satisfaction and revenue growth.

Role Summary:

As the Group Bookings Coordinator, you’ll manage end-to-end group reservation processes across multiple hotel properties. From handling inbound enquiries to coordinating availability, preparing quotes, and confirming bookings, you’ll ensure a smooth and professional customer journey. You’ll act as the bridge between customers and hotel teams, ensuring every booking is handled with accuracy, efficiency, and excellent service.

Key Responsibilities:

• Manage inbound group booking enquiries via email and phone
• Coordinate reservations across multiple hotel properties
• Prepare and send quotes, proposals, and booking confirmations
• Liaise with hotel teams to check availability and specific requirements
• Maintain and update booking systems and records accurately
• Upsell rooms, packages, and additional services where appropriate
• Ensure high standards of customer service and timely responses
• Handle booking amendments, cancellations, and follow-ups

Must-Have Qualifications:

• 2–4 years of experience in hotel reservations or bookings
• Hospitality industry experience is required
• Strong customer service and communication skills
• Excellent spoken and written English (phone-based role)
• High attention to detail and organizational skills

Nice-to-Have Skills:

• Experience handling group bookings, events, or corporate reservations
• Familiarity with booking systems or Property Management Systems (PMS)
• Experience working in multi-property or multi-site environments
• Background in BPO or customer service roles

Reporting Line and Working Pattern:

• Reports to: Reservations Manager / Revenue Manager
• Fully remote, Philippines-based role
• Must have overlap with EST working hours

Why You’ll Love This Role:

• Work with a UK-based hospitality group managing multiple hotel properties
• Be part of a customer-focused, fast-paced reservations team
• Enjoy remote flexibility with international exposure
• Play a key role in driving bookings, revenue, and guest satisfaction

About magentIQ

At magentIQ, we value diversity, innovation, and continuous growth.
Join our team and be part of a collaborative, forward-thinking organization where your work truly impacts global technology. If you’re ready to build reliable, scalable systems that power the future of automation we’d love to meet you!

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