Join a fast-growing global tech team where AI meets human judgment.

We’re hiring a Quality Analyst (QA) to help uphold and continuously improve the quality of sales and client onboarding interactions. In this role, you will work side-by-side with our AI-powered Quality Intelligence platform - to deliver deeper insights, faster audits, and smarter coaching that directly impact conversion, compliance, and customer experience.

This is not a traditional “listen to calls all day” QA role.
You’ll analyze patterns, validate AI insights, uncover root causes, and turn data into performance action.

This is a fully remote, Philippines-based role, working closely with global Operations, Training, AI, and Leadership teams.

Role Summary

As a Quality Analyst, you will be responsible for ensuring the quality, compliance, and effectiveness of the client's sales and onboarding interactions by leveraging AI data, dashboards, and AI-generated insights.

Rather than manually reviewing a small sample of calls, you will:

• Validate and calibrate AI outputs

• Investigate risk, trends, and performance gaps

• Translate insights into coaching, process improvements, and leadership reporting

You will serve as a Quality Intelligence Partner—balancing compliance, performance, and customer experience—while helping the client move toward 100% audit visibility through AI + human oversight.

Key Responsibilities

1. AI-Augmented Quality Audits

• Review and validate AI-generated audit data, call scores, and behavior flags

• Spot-check recordings and transcripts to confirm accuracy of AI scoring

• Investigate low-scoring, high-risk, or anomaly interactions surfaced by AI

• Ensure adherence to the client's compliance, sales, and onboarding standards

2. Insight & Trend Analysis

• Use dashboards to identify:

  • Coaching gaps

  • Process breakdowns

  • Compliance risks

  • Conversion blockers

  • Track recurring defects, root causes, and behavior trends across reps, teams, and time periods

3. Performance Coaching & Enablement

• Translate AI insights into clear, human-friendly coaching feedback

• Partner with Team Leads, Trainers, and Ops to drive behavior change

• Recommend targeted training and process improvements based on data patterns

4. Calibration & Continuous Improvement

• Participate in calibration sessions to align AI + human scoring

• Provide feedback to AI/Automation teams to improve  accuracy

• Help refine scorecards, audit logic, and behavior definitions

5. Reporting & Stakeholder Support

• Prepare weekly/monthly quality performance summaries

• Highlight risks, wins, and improvement opportunities for leadership

• Support client discussions with data-backed insights

What Makes This Role Different

Traditional QA = sampling, subjectivity, slow feedback.
This role = full visibility, intelligence, and speed.

You are no longer just a “call reviewer.”
You are a Quality Intelligence Analyst, working at the intersection of:

• AI

• Operations

• Coaching

• Customer Experience

Must-Have Qualifications

• 2+ years of experience in QA, CX, Sales Enablement, or Operations Analytics

• Strong analytical and critical thinking skills

• Experience reviewing sales or onboarding interactions

• High attention to detail and strong written communication

• Comfortable working with dashboards, data, and digital tools

• Willingness to learn and work with AI-powered platforms

Nice to Have Skills

• Experience in BPO, SaaS, FinTech, or Sales Operations

• Familiarity with QA scorecards, call monitoring, or CRM systems

• Exposure to automation, AI tools, or performance dashboards

Why Join magentIQ

• Be part of an AI-first operating model

• Work with global teams and cutting-edge tools

• Shape the future of quality, not just maintain it

• Growth opportunities into AI Ops, QA Strategy, or Performance Intelligence

About magentIQ 

At magentIQ, we value diversity, innovation, and continuous growth. 
Join a collaborative, forward-thinking team where quality and intelligence power scalable, AI-enabled operations. If you’re passionate about raising standards and driving real business impact, we’d love to meet you. 

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